At Campbell Lutyens, we place great importance on delivering high-quality service to our clients. We understand that there may be occasions when our service does not meet your expectations. In such instances, our senior management is committed to addressing complaints promptly, fairly and objectively. If you need to report a complaint for any reason, please contact our Chief Compliance Officer at Compliance@campbell-lutyens.com. We take all complaints seriously and will endeavour to resolve them in a timely manner.
France
Campbell Lutyens SA has established and maintains an effective procedure for the prompt handling of complaints. Should you have any concerns with our services, please contact our Complaints Handling Officer in writing, in English or French, via the addresses below.
Campbell Lutyens SA
Att. Complaints Handling Officer
33 boulevard Malesherbes – 2ème étage
75008 Paris
France
Email: compliance@campbell-lutyens.com
Please provide the following information to ensure prompt handling of your complaint:
- Your identity and contact details
- Reason(s) for the complaint
- Where relevant, information and or copies of any documentation supporting your complaint
Filing a complaint is free of charge and we will provide you with an acknowledgement of receipt and initial response in writing within ten business days. Should your complaint require further investigation, a response will be sent to you within two months of receipt. In case we are not able to answer you within this time we will provide you details as to when the response will be provided.
Should our response not be sufficient to address your concerns, please note that a complaint resolution procedure exists with the credit mediator (Mediation du credit) via the following link: https://mediateur-credit.banque-france.fr/ The mediation procedure is free, confidential and impartial.